Letter Pirate Customer Support
Welcome! If you need help with Letter Pirate, the mobile word game, you’re in the right place. Below you'll find answers to common questions, troubleshooting steps, and ways to contact us.
📖 Game Overview
Letter Pirate is an asynchronous word game where you battle to capture the most tiles on a 7×7 board. Each tile you own is worth one point. The game ends when the board is full of letters and the player with the most tiles wins. The tray of letters is shared between both players, adding an extra layer of strategy.
- Platforms: iOS and Android.
- Play anytime: Take turns whenever you have time in asynchronous games.
- Offline mode: Pass your device among friends to take turns on the same device.
- Matchmaking: Start games by username, game links, random opponents, or versus bots (Easy, Medium, Hard, Nightmare).
🛠️ Troubleshooting
Account Issues
- Letter Pirate uses Sign in with Apple on iOS devices and Google Play Games on Android devices for authentication.
- Make sure you are signed in with the same Apple or Google account that you initially used with the game.
- Using Sign in with Apple with Letter Pirate
- I can't sign into my account.
- See the bottom of this page if you are having trouble logging into your Apple account.
- If you are able to log into your Apple account but still not able to log into Letter Pirate, please contact customer support (see the bottom of this page)
- I want to manage my Letter Pirate settings for Sign in with Apple
- Information on how to manage your settings can be found on the page: Manage your apps with Sign in with Apple.
- Using Google Play Games with Letter Pirate
- I want to manage my Google Play Game settings for Letter Pirate
- I want to delete my Google Play Games data or profile
- For all other account issues, please contact custom support (see the bottom of this page)
Letter Pirate isn't loading, or has stopped working or responding to touch
- Force-quit and relaunch the app.
- How to force quit an app on iPhone or iPad
- How to force quit an app on iPhone
- How to close an app on Android
- Ensure your device is connected to the internet.
- Letter Pirate requires a connection to the internet to play online games against other players.
- Restart your device.
- How to restart your iPhone or iPad
- For Android phones, please look at your device manufacturer's website for instructions on how to restart your device.
- Check for available app updates.
Data requests
- How do I request a copy of my game account data?
- Please send an email to datarequest@ancientbison.com with the subject "Letter Pirate Data Request". Our support team will help you out as soon as possible.
- How do I delete my game account?
- In the Letter Pirate game app, press the Settings button on the main menu. Then press Delete Account and follow the directions.
💬 Frequently Asked Questions (FAQ)
How do turns work?
You and your opponent take turns playing a word. The game continues until the board is filled with letters.
How does scoring work?
Each tile(letter) you control at the end of the game is worth one point. The player with the most tiles wins. The letter tray is shared between players, so planning and using the tray wisely are key parts of strategy.
Can I play with friends?
Yes. Start a game by username or by sharing a game link. You can also find random opponents or play against AI bots.
Is there an offline mode?
Yes. Use the offline pass-and-play mode to hand the device around and let each person take their turn on the same device.
Is the game free to play?
Absolutely. Optional in-app purchases are available but not required.
Do I need an internet connection?
Yes, a network connection is required for online matchmaking and syncing turns. The offline pass-and-play mode works without a connection.
What platforms are supported?
iOS and Android are supported. Android devices must support Google Play.
Can I play against bots?
Yes. Choose from multiple difficulties: Easy, Medium, Hard, and Nightmare.
✉️ Contact Support
If you can’t find what you’re looking for, our team is happy to help.
Email: support@ancientbison.com
When contacting us, please include:
- Your username
- Device model (e.g., iPhone 14, Pixel 8)
- Operating system version
- A description of the issue
- Screenshots (if applicable)
🧩 Additional Resources
Thank you for playing and supporting our pirate-themed word adventure!